Privacy Policy

This policy explains how Coastline LED Lighting handles information submitted through our website, customer inquiries, and optional VIP Care support membership. It applies to our website at coastlineledlighting.com. The separate Smart Control app may require additional disclosures about device connections and data processing.

Information we collect

When you contact us or request a quote, you may provide your name, email address, telephone number, installation address, project details, photographs, and other information you choose to send. If you contact us about technical support, you may provide details about your controller, app, or lighting configuration.

Payments

VIP Care subscriptions are processed through Stripe. Stripe collects and processes payment and billing information under its own privacy terms. We may receive payment status, transaction identifiers, and contact details needed to administer the subscription. Please do not send card numbers to our email.

How information is used

We use information to respond to inquiries, prepare quotes, provide requested services and technical support, manage subscriptions, send service communications, prevent misuse, and comply with applicable legal requirements.

Sharing

We may share information with service providers needed to operate our website, process payments, or provide services, and when required by law. We do not sell customer personal information as part of our stated business practices.

Security and retention

We take reasonable steps appropriate to the information and services involved to protect customer information. No internet service can guarantee absolute security. We retain information as reasonably necessary for the purposes above, applicable records requirements, and resolving disputes.

Your choices

You can request access to, correction of, or deletion of information by contacting us. Some records may need to be retained for lawful business or compliance purposes. You may also contact us to ask about communications or the handling of your information.

Third-party services and cookies

Our website and hosting provider may use technical data such as IP addresses and browser information to operate and protect the site. Stripe may use cookies or similar technologies on its hosted checkout. Their practices are governed by their applicable notices.

Updates and contact

We may update this policy and post a revised effective date. Contact coastlineledlighting@gmail.com or call (727) 285-7767 with privacy questions.